CUI@CHI 2024

Building Trust in CUIs - From Design to Deployment

authored by: Smit Desai, Christina Ziying Wei, Jaisie Sin, Mateusz Dubiel, Nima Zargham, Shashank Ahire, Martin Porcheron, Anastasia Kuzminykh, Minha Lee, Heloisa Candello, Joel E. Fischer, Cosmin Munteanu, Benjamin R. Cowan
Abstract: Conversational user interfaces (CUIs) have become an everyday technology for people the world over, as well as a booming area of research. Advances in voice synthesis and the emergence of chatbots powered by large language models (LLMs), notably ChatGPT, have pushed CUIs to the forefront of human-computer interaction (HCI) research and practice. Now that these technologies enable an elemental level of usability and user experience (UX), we must turn our attention to higher-order human factors: trust and reliance. In this workshop, we aim to bring together a multidisciplinary group of researchers and practitioners invested in the next phase of CUI design. Through keynotes, presentations, and breakout sessions, we will share our knowledge, identify cutting-edge resources, and fortify an international network of CUI scholars. In particular, we will engage with the complexity of trust and reliance as attitudes and behaviours that emerge when people interact with conversational agents.
Organisation(s): Human-Computer Interaction Section
External Organisation(s): University of Illinois at Urbana-Champaign
University of Toronto
University of British Columbia
University of Luxembourg
University of Bremen
Bold Insight
Eindhoven University of Technology (TU/e)
IBM Research
University of Nottingham
University of Waterloo
University College Dublin
Type: Conference contribution
No. of pages: 7
Publication date: 11.05.2024
Publication status: Published
Peer reviewed: Yes
ASJC Scopus subject areas: Human-Computer Interaction, Computer Graphics and Computer-Aided Design, Software
Electronic version(s): https://doi.org/10.48550/arXiv.2401.13970 (Access: Open)
https://doi.org/10.1145/3613905.3636287 (Access: Closed)

BibTeX

@inproceedings{77638d14ddf04b218f368a581ad3df49,
title = "CUI@CHI 2024: Building Trust in CUIs - From Design to Deployment",
abstract = "Conversational user interfaces (CUIs) have become an everyday technology for people the world over, as well as a booming area of research. Advances in voice synthesis and the emergence of chatbots powered by large language models (LLMs), notably ChatGPT, have pushed CUIs to the forefront of human-computer interaction (HCI) research and practice. Now that these technologies enable an elemental level of usability and user experience (UX), we must turn our attention to higher-order human factors: trust and reliance. In this workshop, we aim to bring together a multidisciplinary group of researchers and practitioners invested in the next phase of CUI design. Through keynotes, presentations, and breakout sessions, we will share our knowledge, identify cutting-edge resources, and fortify an international network of CUI scholars. In particular, we will engage with the complexity of trust and reliance as attitudes and behaviours that emerge when people interact with conversational agents.",
keywords = "chatbots, conversational agents, conversational AI, conversational user interfaces, reliance, trust, voice assistants",
author = "Smit Desai and Wei, {Christina Ziying} and Jaisie Sin and Mateusz Dubiel and Nima Zargham and Shashank Ahire and Martin Porcheron and Anastasia Kuzminykh and Minha Lee and Heloisa Candello and Fischer, {Joel E.} and Cosmin Munteanu and Cowan, {Benjamin R.}",
note = "Publisher Copyright: {\textcopyright} 2024 Owner/Author.; 2024 CHI Conference on Human Factors in Computing Sytems, CHI EA 2024 ; Conference date: 11-05-2024 Through 16-05-2024",
year = "2024",
month = may,
day = "11",
doi = "10.48550/arXiv.2401.13970",
language = "English",
series = "Conference on Human Factors in Computing Systems - Proceedings",
publisher = "Association for Computing Machinery",
booktitle = "Extended Abstracts of the 2024 CHI Conference on Human Factors in Computing Sytems",
}