WorkFit

Designing Proactive Voice Assistance for the Health and Well-Being of Knowledge Workers

verfasst von: Shashank Ahire, Benjamin Simon, Michael Rohs
Abstract: Prior research has designed and evaluated Voice Assistance (VA) for different settings such as the home, school, and public spaces. Office environments have been relatively understudied, leaving a gap in understanding the essential factors for designing a VA specifically for work settings. In this study, we developed the WorkFit VA specific for the office environment, focusing on the health and well-being of knowledge workers. WorkFit was designed to monitor knowledge workers for sedentary behavior, inconsistent hydration, and stress, and to deliver proactive voice interventions followed by a health recommendation to mitigate those issues. We evaluated WorkFit in a field study with 15 knowledge workers for 5 working days. In the study, we determined challenges and opportunities for voice interactions in work settings. We identified contextual factors for identifying inopportune moments for voice interactions in an office setting. We found that 92% of knowledge workers accepted WorkFit's hydration interventions while 79% of them engaged in walking breaks. Moreover, breathing exercises recommended by WorkFit significantly stabilized the heart rate of knowledge workers during stress. Based on our findings, we propose five design recommendations for the development of VA customized to office settings.
Organisationseinheit(en): Fachgebiet Mensch-Computer-Interaktion
Typ: Aufsatz in Konferenzband
Anzahl der Seiten: 14
Publikationsdatum: 08.07.2024
Publikationsstatus: Veröffentlicht
Peer-reviewed: Ja
ASJC Scopus Sachgebiete: Mensch-Maschine-Interaktion, Software
Ziele für nachhaltige Entwicklung: SDG 3 – Gute Gesundheit und Wohlergehen
Elektronische Version(en): https://doi.org/10.1145/3640794.3665561 (Zugang: Geschlossen)

BibTeX

@inproceedings{e553012066834309a32b3cdb31cef929,
title = "WorkFit: Designing Proactive Voice Assistance for the Health and Well-Being of Knowledge Workers",
abstract = "Prior research has designed and evaluated Voice Assistance (VA) for different settings such as the home, school, and public spaces. Office environments have been relatively understudied, leaving a gap in understanding the essential factors for designing a VA specifically for work settings. In this study, we developed the WorkFit VA specific for the office environment, focusing on the health and well-being of knowledge workers. WorkFit was designed to monitor knowledge workers for sedentary behavior, inconsistent hydration, and stress, and to deliver proactive voice interventions followed by a health recommendation to mitigate those issues. We evaluated WorkFit in a field study with 15 knowledge workers for 5 working days. In the study, we determined challenges and opportunities for voice interactions in work settings. We identified contextual factors for identifying inopportune moments for voice interactions in an office setting. We found that 92% of knowledge workers accepted WorkFit's hydration interventions while 79% of them engaged in walking breaks. Moreover, breathing exercises recommended by WorkFit significantly stabilized the heart rate of knowledge workers during stress. Based on our findings, we propose five design recommendations for the development of VA customized to office settings.",
keywords = "conversational user interface, health, knowledge worker, office, proactive, ubiquitous, voice assitant, well-being",
author = "Shashank Ahire and Benjamin Simon and Michael Rohs",
note = "Publisher Copyright: {\textcopyright} 2024 Owner/Author.; 6th Conference on ACM Conversational User Interfaces, CUI 2024 ; Conference date: 08-07-2024 Through 10-07-2024",
year = "2024",
month = jul,
day = "8",
doi = "10.1145/3640794.3665561",
language = "English",
booktitle = "Proceedings of the 6th Conference on ACM Conversational User Interfaces",
publisher = "Association for Computing Machinery, Inc",
}