Dual-Mode Interventions

Giving Agency to Knowledge Workers in Proactive Health Interventions

verfasst von: Shashank Ahire, Saeid Othman, Michael Rohs
Abstract: In the domain of health and well-being, proactive voice interventions have demonstrated their efficacy. However, users often encounter privacy concerns and social embarrassment due to the lack of control over these proactive interventions, especially in formal and social settings. This study introduces a novel approach called "dual-mode intervention."It begins with primary interventions using different modalities (like graphical, tactile, or auditory). If users do not respond to these primary interventions, the system delivers voice interventions after a short interval. We conducted a study employing a within-subjects design, which involved 15 participants. The study compared dual-mode interventions with direct voice interventions in office settings, focusing on addressing health and well-being issues. Our findings indicate that knowledge workers preferred dual-mode interventions over direct voice interventions. Moreover, direct voice interventions received significantly lower ratings compared to dual-mode interventions. Also, we identify user preferences for different dual-intervention modalities. Our findings reveal that the user preferences depend on the type of health intervention. Vibration emerged as the preferred modality, followed by graphical output, auditory icons, and ringing interventions.
Organisationseinheit(en): Fachgebiet Mensch-Computer-Interaktion
Typ: Aufsatz in Konferenzband
Anzahl der Seiten: 7
Publikationsdatum: 08.07.2024
Publikationsstatus: Veröffentlicht
Peer-reviewed: Ja
ASJC Scopus Sachgebiete: Mensch-Maschine-Interaktion, Software
Ziele für nachhaltige Entwicklung: SDG 3 – Gute Gesundheit und Wohlergehen
Elektronische Version(en): https://doi.org/10.1145/3640794.3665578 (Zugang: Geschlossen)

BibTeX

@inproceedings{64e2dc5e498a4ad7925f5d0923ac81e1,
title = "Dual-Mode Interventions: Giving Agency to Knowledge Workers in Proactive Health Interventions",
abstract = "In the domain of health and well-being, proactive voice interventions have demonstrated their efficacy. However, users often encounter privacy concerns and social embarrassment due to the lack of control over these proactive interventions, especially in formal and social settings. This study introduces a novel approach called {"}dual-mode intervention.{"}It begins with primary interventions using different modalities (like graphical, tactile, or auditory). If users do not respond to these primary interventions, the system delivers voice interventions after a short interval. We conducted a study employing a within-subjects design, which involved 15 participants. The study compared dual-mode interventions with direct voice interventions in office settings, focusing on addressing health and well-being issues. Our findings indicate that knowledge workers preferred dual-mode interventions over direct voice interventions. Moreover, direct voice interventions received significantly lower ratings compared to dual-mode interventions. Also, we identify user preferences for different dual-intervention modalities. Our findings reveal that the user preferences depend on the type of health intervention. Vibration emerged as the preferred modality, followed by graphical output, auditory icons, and ringing interventions.",
keywords = "feedback modalities, health, knowledge worker, office, proactive, voice assistant, voice interface, well-being",
author = "Shashank Ahire and Saeid Othman and Michael Rohs",
note = "Publisher Copyright: {\textcopyright} 2024 Owner/Author.; 6th Conference on ACM Conversational User Interfaces, CUI 2024 ; Conference date: 08-07-2024 Through 10-07-2024",
year = "2024",
month = jul,
day = "8",
doi = "10.1145/3640794.3665578",
language = "English",
booktitle = "Proceedings of the 6th Conference on ACM Conversational User Interfaces",
publisher = "Association for Computing Machinery, Inc",
}